Read this article in DE?
Creating an awesome customer experience is no joke.
According to Forbes, Customer-centric companies are 60% more profitable than companies that don’t focus on customers. Furthermore, companies that lead in customer experience beat laggards by nearly 80%.
However, many Amazon sellers still don't care.
Consequently, they will be outperformed by others, loose a lot of money and may close their Amazon business.
But what can you actually do to avoid that?
There's a simple solution. It's called Helium 10 Follow Up.
Using this tool enables you to build stronger customer relationships, increase customer loyalty, get more positive feedback and close more sales.
Let's have a look at what Helium 10 Follow Up can do for you.
In fact, Helium 10 Follow Up is an E-Mail Automation Tool for Amazon Sellers. But there are a lot of features that move the needle.
Here are the top five benefits of Helium 10 Follow Up.
Let's dive right in.
E-commerce is becoming even more competitive.
Nowadays, establishing a good customer relationship is more important than ever. 73% of consumers say a good experience is key in influencing their brand loyalties.
And 77% of consumers say inefficient customer experiences detract from their quality of life.
Trust me. You don't want to be the guy who sucks life energy from customers.
If you are, you' re likely to fail.
For modern businesses, there's no way around building a good customer experience, especially because attracting a new customer is 6-7 times more expensive than retaining a current one.
But what do customers actually expect from companies to be satisfied?
In terms of service, here's what they want:
If a customer buys one of your products on Amazon, the only way to reach him is by E-Mail.
Using Helium 10 Follow-Up enables you to perform all these tasks, automate them, save time and make more sales.
For example, at the time a customer places an order, you can send him an email explaining how the product was manufactured. Also, tell him how to use it and provide some extra information.
If you do this, it will represent Empathy, Information, and Transparency.
If you want to take it even further you can automate a part of your customer service and strengthen your accessibility.
In fact, this will help you to get more positive reviews, leads, and sales in the long run.
If customers have trouble, they will contact you to get some help. Depending on your service quality, customers might talk positively or negatively about your company.
Always aim for the second one.
Americans will pay 17% more to do business with firms with great reputations for customer service.
As mentioned earlier, one of the most important things is Accessibility.
You can automate your customer service and answer questions immediately by using Helium 10 Follow Up.
You can even send a follow-up e-mail after an order and ask your customers to leave feedback.
Okay, this is not about how you can use Helium 10 Follow-Up to build better customer relationships.
It's more about what better customer relationships can do for you in terms of sales.
I have done extensive research. Here are the top five things:
Although customers only tell an average of nine people about a positive experience with a brand, but tell 16 people about a negative experience, great customer service helps you SUBSTANTIALLY to improve feedback on Amazon.
But there's another way to get even more positive reviews in the long run.
All you need to do is set up an e-mail automation that contacts each customer after a sale and asks them if everything is okay and to leave a review.
Not only you will get more customer feedback on Amazon, but you can also reduce the number of negative reviews.
The power of Automated Communication is amazing. But with thousands of customers and hundreds of sales a day, it's also necessary.
However, you shouldn't only send confirmation emails for an order.
You should automate as much as possible to get the most out of Helium 10 Follow-up. Furthermore, Helium 10 Follow up provides various e-mail templates to save you even more time.
Okay, we talked about the benefits of Follow Up, but you're probably want to know more about the features.
Trust me, Helium 10 Follow-Up is not just Follow-Up. There are a lot of email automation tools out there that don't get the job done, and only a few that you can really work with.
Helium 10 Follow Up is one of them. There are A LOT of features that make your life easier and help you to increase your sales.
Here's a video of Bradley Sutton (Author at Helium 10), explaining Follow-Up's features in detail:
Okay, let's take a look at the price.
First of all, if you want to buy Follow Up. Take this chance to get 50,000 E-Mails for free.
If you want to send even more E-Mails, you have to pay for it.
But also remember that email marketing has an ROI of 4400%, when buying an email automation tool.
There are two ways to get Follow Up. The first one is to purchase a Helium 10 subscription and use Follow Up within this subscription.
The second option is to buy only Follow Up alone.
If you decide to choose the first way, you will have three options:
The second way is to buy the product alone. In this case, you will also have three options:
If you buy the Helium 10 Follow-Up Plan alone, you will need to create a free account and add the individual packages.
If you run an established Amazon Business, I would definitely choose Helium 10 Platinum Plan to get 5,000 E-Mails per Month.
Either way, you need an Amazon tool. And Anyway, the best Amazon seller tool is Helium 10.
If you just starting out, take this chance to get 50,000 E-Mails for free.